Billing paused
Membership hold
Suspend for 2 to 8 weeks. Requires 5 business days notice before your renewal date.
- 5 business days notice required
- Membership resumes automatically
- 30 day notice still applies if you cancel during a hold
MEMBERSHIP HOLD & CANCELLATION
Pause your membership or give notice to cancel.
Read the full membership policies before you submit. Both requests are governed by terms in your membership agreement.
Read the policiesTwo paths
Your options
Hold pauses billing and keeps your spot. Cancellation ends the membership after the notice period. Both start with the form below.
Membership ends
Membership cancellation
Ends the membership with 30 day written notice. Early termination fees apply inside a commitment period.
- 30 day written notice required
- Scheduled payments still process
- Early termination fees may apply
Submit a request
Send it to us
Pick the request you need. Both forms go straight to the staff inbox, and you will hear back within 48 hours. Terms are in the membership policies.
Membership Hold Request
Temporarily suspend your membership for up to 8 weeks
What happens next
A staff member responds within 48 hours to confirm the change or cancellation, along with any fees that may be due. Nothing is final until you get that confirmation.
Talk to us
Not sure which one you need?
If you are weighing a hold against cancelling, talk to us first. We can tell you which one costs you less.
