MEMBERSHIP POLICIES

30-day notice required

Membership Cancellation

All membership changes require 30 day notice as per the membership terms and conditions. If you're sure you'd like to cancel, submit the cancellation form. It serves as your 4 week written cancellation notice as required by your membership agreement, and your membership ends 4 weeks from submission. All payments are non-refundable.

• All membership changes require 30 day notice
• The form is your 4 week written cancellation notice
• Scheduled payments within those 4 weeks still process
• All payments are non-refundable

Temporary suspension

Membership Hold

Prefer to pause instead of cancel? Submit a Membership Hold Request to temporarily suspend billing while keeping your membership status.

• Submit at least 5 business days before your next renewal payment
• Requests inside 5 business days let the renewal payment process first
• Canceling during a hold still requires the 30 day agreement notice
• Billing and membership resume automatically when the hold ends

Coming back later

Membership Reactivation

If you decide to reactivate down the road, and we hope you do, the membership rates in effect at the time of reactivation apply. Rates are subject to change.

Applies within a commitment period

Early Termination Fee

Canceling before the end of a specified commitment period requires an early termination fee equal to the standard, non-discounted month-to-month rate.